About Me
20+
Years Experience
6
Open Source Projects
12+
Blog Posts
∞
Lines of PowerShell
Hello! I'm Chris Taylor
I'm a Network Operations Chief, vCTO, and Automation Engineer at i.t.NOW, a global managed services provider. With 20+ years of professional experience (since 2002), I specialize in infrastructure automation, AI integration, and building scalable multi-tenant solutions that power MSP operations across diverse industries.
My journey in technology began in elementary school, where I spent my time helping the school librarian troubleshoot and fix computer issues. That early spark of curiosity grew into a lifelong passion for understanding how systems work and finding better ways to make them run. I started my professional career in 2002 with EchoStar doing satellite communications, and over the past two decades, I've evolved into a leader who specializes in MSP operations, infrastructure automation, and AI-driven solutions.
What drives me is the challenge of creating creative solutions to resolve complex problems. Whether it's automating repetitive tasks with PowerShell, designing efficient network architectures, or integrating disparate systems through APIs, I thrive on finding elegant solutions that make a real impact. I believe in the power of automation to free people from mundane tasks and enable them to focus on more meaningful work.
9 to 1 odds AI wins
When I'm not architecting solutions or optimizing workflows, you'll find me out on the trails mountain biking. There's something about the combination of technical skill, physical challenge, and connection with nature that keeps me balanced and recharged. Just like in technology, mountain biking requires problem-solving, adaptability, and the willingness to tackle tough terrain.
Get-Help 'Chris Taylor' -Full
ABOUT TOPIC
about_ChrisTaylor
SHORT DESCRIPTION
Network Operations Chief with 20+ years building infrastructure automation
that actually gets used - 327+ GitHub stars, 6+ PowerShell Gallery modules,
and active AI integration in production MSP environments. I turn complex
enterprise tools into practical solutions teams love to use.
LONG DESCRIPTION
Chris Taylor is a seasoned technology leader with 20+ years of professional
experience (since 2002) in infrastructure automation, systems integration,
and managed services operations. Currently serving as Network Operations
Chief at i.t.NOW, Chris specializes in building scalable multi-tenant
solutions that power MSP operations across diverse industries.
His journey in technology began in elementary school helping the school
librarian troubleshoot and fix computer issues - the first of many times
he'd discover that most "computer problems" are really human problems in
disguise. That early spark of curiosity grew into a lifelong passion for
understanding how systems work and finding better ways to make them run.
Starting his professional career in 2002 with EchoStar doing satellite
communications, Chris has evolved into a leader who specializes in MSP
operations, infrastructure automation, and AI-driven solutions.
What drives Chris is the challenge of creating creative solutions to
resolve complex problems. Whether automating repetitive tasks with
PowerShell, designing efficient network architectures, or integrating
disparate systems through APIs, he thrives on finding elegant solutions
that make a real impact.
PROFESSIONAL ROLE
Title : Network Operations Chief, vCTO, Automation Engineer
Company : i.t.NOW (Global Managed Services Provider)
Location : United States
Experience : 20+ years (2002-Present)
EXPERTISE AREAS
PowerShell & Automation
- Expert-level PowerShell development and automation
- Infrastructure as Code (IaC)
- Process automation and workflow optimization
- API wrapper development
- Custom module creation and distribution
MSP Operations
- Multi-tenant architecture design
- RMM (Remote Monitoring and Management) integration
- PSA (Professional Services Automation) workflows
- Client onboarding and offboarding automation
- Service delivery optimization
Systems Integration
- API development and integration
- Third-party platform connectivity
- Data synchronization and transformation
- Webhook automation
- Custom integration solutions
Infrastructure & Cloud
- Azure cloud architecture and management
- AWS infrastructure design
- Network architecture and optimization
- Hybrid cloud solutions
- Infrastructure monitoring and alerting
AI/ML Integration
- AI workflow automation
- Machine learning model integration
- LLM (Large Language Model) implementation
- AI-assisted operations
- Intelligent process automation
REAL-WORLD IMPACT
What I Enable for Organizations:
- Reduce ticket resolution time through intelligent automation
- Eliminate manual client onboarding (hours → minutes)
- Unify disparate systems through API orchestration
- Scale MSP operations without linear headcount growth
- Bring AI/ML capabilities to traditional infrastructure teams
Problems I Solve:
- "We have 5 different systems that don't talk to each other"
- "This task takes 2 hours per client, and we have 200 clients"
- "Our team spends more time on tickets than strategic work"
- "We want to use AI but don't know where to start"
- "We need 24/7 coverage without burning out our team"
TECHNOLOGIES & PLATFORMS
Languages & Scripting:
- PowerShell (Expert)
- TypeScript
- SQL (T-SQL, PostgreSQL)
- Jinja templating
- Markdown
- YAML/JSON
Platforms & Tools:
- ConnectWise Platform (Manage, Automate, Control)
- ImmyBot (PowerShell-based automation)
- Rewst (Workflow automation)
- Azure (Cloud infrastructure)
- AWS (Cloud infrastructure)
- Git (Version control)
- Visual Studio Code
Frameworks & APIs:
- REST API design and consumption
- .NET Framework
- Node.js
- Jekyll (Static site generation)
- GitHub Actions (CI/CD)
OPEN SOURCE PROJECTS
Community Impact:
- 327+ GitHub stars across active projects
- 118 stars on ConnectWiseManageAPI (69 forks, actively maintained)
- 81 stars on ConnectWiseControlAPI (38 forks, production use)
- Published to PowerShell Gallery with active maintenance
- MIT licensed - commitment to open source community
- Responsive to issues and pull requests
PowerShell Modules (Published to PowerShell Gallery):
ConnectWiseControlAPI
Automate remote support operations and integrate ConnectWise Control
into ticketing workflows and monitoring systems.
Gallery: https://www.powershellgallery.com/packages/ConnectWiseControlAPI
ConnectWiseManageAPI
Comprehensive PowerShell wrapper for ConnectWise Manage REST API with
full CRUD operations and pipeline support.
Gallery: https://www.powershellgallery.com/packages/ConnectWiseManageAPI
ConnectWiseAutomateAgent
Manage and deploy ConnectWise Automate agents with clean PowerShell
cmdlets for MSP automation.
Gallery: https://www.powershellgallery.com/packages/ConnectWiseAutomateAgent
WebrootUnity
PowerShell integration for Webroot SecureAnywhere Unity API with
endpoint management capabilities.
Gallery: https://www.powershellgallery.com/packages/WebrootUnity
AzureKeyVaultHelper
Simplifies Azure Key Vault integration with automatic serialization,
PSCredential management, and secure string operations.
Gallery: https://www.powershellgallery.com/packages/AzureKeyVaultHelper
Initialize-PSGallery
Streamlines PowerShell Gallery module publishing with automated build
and release workflows.
Gallery: https://www.powershellgallery.com/packages/Initialize-PSGallery
CAREER HIGHLIGHTS
2002-2004 : EchoStar - Satellite Communications Technician
Completed college degree while working full-time
2004-2015 : Progressive roles in IT support and systems administration
Built foundation in multi-vendor environments
2015-2020 : Automation Engineer - Focus on PowerShell and API integration
Published first PowerShell Gallery modules
Built ConnectWise API wrapper ecosystem (now 327+ GitHub stars)
2020-Present: Network Operations Chief at i.t.NOW
Leading infrastructure automation and AI integration initiatives
Serves as vCTO for strategic technical decision-making
Active open source maintainer with 6+ published modules
INNOVATION HIGHLIGHTS
Purview - AI Context Management System (2024-2025)
- Token-efficient repository system for AI agent workflows
- 85% reduction in session start tokens (2.7M → 420K)
- 45-74% reduction in full session token usage
- Powers CHRIS knowledge base and AI collaboration
- Demonstrates practical AI integration expertise
AI Integration in MSP Operations (2024-Present)
- Exploring AI-driven ticket analysis and routing
- Integration with ConnectWise Manage workflows
- Multi-tenant aware AI architectures
- Balancing automation with client-specific needs
Multi-Tenant Automation Architecture
- Security-first design for MSP environments
- Client data isolation patterns
- API rate limiting and retry strategies
- Cross-client workflow orchestration
COMMUNITY CONTRIBUTIONS
- Active PowerShell Gallery contributor (6+ published modules)
- Technical blog writer focusing on MSP automation
- Open source maintainer and collaborator
- GitHub: @christaylorcodes
- Website: christaylor.codes
PHILOSOPHY & APPROACH
"I believe in the power of automation to free people from mundane tasks
and enable them to focus on more meaningful work. Technology should be a
force multiplier, not a burden. I build tools that teams actually want
to use - because what's the point of automation nobody trusts?"
How I Think About Problems:
- Automation-first mindset: If you do it twice, automate it
- Multi-tenant aware: Every solution must scale across many clients
- API as integration layer: Systems should talk to each other
- Security by default: Never trust, always validate (especially in MSP)
- Community over ego: Share knowledge, accept contributions, learn daily
Core Principles:
- Readability over cleverness in code
- Verbose, descriptive naming conventions
- Self-documenting code with meaningful comments
- Security-conscious development practices
- Thorough testing before deployment
- Comprehensive documentation
INTERESTS & CHARACTER
Mountain Biking & Problem Solving
When not architecting solutions or optimizing workflows, Chris can be
found on mountain biking trails. The combination of technical skill,
physical challenge, and connection with nature provides the perfect
balance and recharge. Just like in technology, mountain biking requires
problem-solving, adaptability, and the willingness to tackle tough
terrain - and the humility to know when to walk the bike.
Work Style
- Deep focus in 90-minute Pomodoro blocks
- Collaborative pair-programming approach
- Explains the "why" not just the "what"
- Continuous learner: 20+ years experience but always growing
- Pragmatic perfectionist: "Done is better than perfect"
What Colleagues Say
"Chris bridges the gap between complex enterprise tools and practical
implementation. He makes the complicated simple without dumbing it down."
RANDOM BITS
- Started troubleshooting computers in elementary school library
- First professional role: Satellite communications at EchoStar (2002)
- Completed college degree while working full-time
- Believes in teaching through code quality, not just documentation
- Prefers full words over abbreviations: navigationMenu > navMenu
- Automation enthusiast: "If you do it twice, automate it"
- Coffee-fueled 90-minute deep work sessions
- Will debate tabs vs spaces (spaces, obviously)
CONTACT INFORMATION
Email : [email protected]
Website : https://christaylor.codes
GitHub : https://github.com/christaylorcodes
LinkedIn: https://linkedin.com/in/christaylorcodes
EXAMPLES
Example 1: View Chris Taylor's PowerShell modules
----------------------------
Find-Module -Author 'christaylorcodes' | Format-Table -AutoSize
Name Version Description
---- ------- -----------
ConnectWiseControlAPI 0.3.0 PowerShell wrapper for ConnectWise Control API
ConnectWiseManageAPI 0.4.7 PowerShell wrapper for ConnectWise Manage API
ConnectWiseAutomateAgent 1.0.2 Manage ConnectWise Automate agents
WebrootUnity 1.0.0 Webroot Unity API wrapper
AzureKeyVaultHelper 1.2.0 Azure Key Vault integration helper
Initialize-PSGallery 1.0.0 PSGallery publishing automation
Example 2: Install Chris Taylor's most popular module
----------------------------
Install-Module -Name ConnectWiseManageAPI -Scope CurrentUser
Import-Module ConnectWiseManageAPI
Get-Command -Module ConnectWiseManageAPI
Example 3: Follow best practices from Chris's coding standards
----------------------------
# Use verbose, descriptive variable names
$connectWiseManageTicketList = Get-CWMTicket -Condition "status/name = 'In Progress'"
# Write self-documenting code with clear intent
foreach ($currentTicket in $connectWiseManageTicketList) {
# Process only tickets assigned to current user
if ($currentTicket.owner.identifier -eq $currentUserIdentifier) {
Update-CWMTicket -TicketID $currentTicket.id -Status 'Completed'
}
}
Example 4: Debug like Chris - methodical and verbose
----------------------------
# Chris's debugging philosophy: "If you can't explain it, you don't understand it"
# Step 1: Reproduce the problem with verbose output
$VerbosePreference = 'Continue'
Get-CWMTicket -TicketID 12345 -Verbose
# Step 2: Isolate variables (never trust assumptions)
$ticketId = 12345
$ticket = Get-CWMTicket -TicketID $ticketId
Write-Host "Retrieved ticket: $($ticket.summary)" -ForegroundColor Cyan
# Step 3: Test edge cases (because clients always find the edge cases)
if ($null -eq $ticket) {
Write-Warning "Ticket not found. Check permissions, rate limits, and API version."
}
SEE ALSO
Online Resources:
Website : https://christaylor.codes
Blog : https://christaylor.codes/blog/
Projects : https://christaylor.codes/projects/
GitHub : https://github.com/christaylorcodes
PowerShell Gallery:
Profile : https://www.powershellgallery.com/profiles/christaylorcodes
Related Topics:
about_PowerShell_Gallery
about_Modules
about_Functions_Advanced
about_Comment_Based_Help
KEYWORDS
PowerShell, Automation, MSP, API, Integration, Infrastructure, Cloud,
Azure, AWS, ConnectWise, ImmyBot, Rewst, DevOps, CI/CD
COPYRIGHT
Copyright (c) 2025 Chris Taylor. All rights reserved.
MIT License - https://opensource.org/licenses/MIT
VERSION
1.0.0
Last Updated: 2025-11-04
Professional Resume
Interested in working together? Download my full resume or connect with me on LinkedIn to explore consulting opportunities in MSP automation, AI integration, and infrastructure architecture.