Hi, I'm Chris Taylor
Network Operations Chief | vCTO | Automation Engineer
20+ years in Managed Service Provider (MSP) operations. I build the automation, infrastructure, and integrations that make multi-tenant environments actually work.
What I Do
Automation & Scripting
I write PowerShell scripts that turn hours of manual work into seconds of automation. If you're clicking through the same process every day, there's probably a script for that.
Network Operations
I design and manage the network infrastructure that keeps everything connected and running. When the network's working, nobody notices - that's the goal.
MSP Operations
I build and manage infrastructure that serves multiple clients from shared systems. Keeping things isolated, secure, and meeting Service Level Agreements (SLAs) across dozens of environments is the daily puzzle.
AI Integration
I'm putting AI to work in MSP operations - not as a buzzword, but as a practical tool for automating decisions, analyzing patterns, and handling tasks that used to require human judgment.
API Development
I build PowerShell modules that wrap REST APIs so you can interact with business systems from the command line. No more manual data entry between platforms.
Cloud Infrastructure
I work with Azure for cloud infrastructure - Key Vault for secrets management, multi-tenant architectures, and the plumbing that makes cloud services work securely for MSPs.
ConnectWise Integration
I've built open source PowerShell modules for ConnectWise Manage, Automate, and Control. If you're using ConnectWise and PowerShell, chances are we can automate it.
Tech Janitor
Cleaning up technical debt, refactoring legacy code, and fixing the messes others left behind. Someone's gotta do it.
🤩Seeing Stars✨
ConnectWise Control API
Automate remote support operations and integrate ConnectWise Control into ticketing workflows and monitoring systems with...
Learn MoreConnectWise Manage API
Simplifies ConnectWise Manage automation with intuitive cmdlets, dynamic validation, and intelligent error handling for streamlined...
Learn MorePSGallery Initializer
Automatically diagnoses and fixes PowerShell Gallery connectivity issues, ensuring reliable module installation across diverse environments....
Learn MoreRecent Blog Posts
The AI Doom Coefficient
November 03, 2025
We're terrible at judging risk. This post builds a formula to calculate AI's actual danger to humanity using real data from researchers and experts. Spoiler: The math isn't comforting, but at least we'll have numbers instead of vague worry.
Best Practices and Tips for ConnectWiseManageAPI
October 07, 2024
Learn how to build ConnectWiseManageAPI automation that actually runs reliably in production. This guide covers security, performance, error handling, and deployment strategies from years of real-world experience.
Advanced ConnectWiseManageAPI Automation
September 30, 2024
Beyond the basics: real automation examples IT teams use daily. Learn automated ticket enrichment, bulk time entries, data quality monitoring, custom reporting, and system integrations with production-ready code.
Getting Started with ConnectWiseManageAPI
September 23, 2024
Step-by-step guide to start automating ConnectWise Manage. Learn how to get API credentials, install the module, connect to your server, and run your first automation tasks with troubleshooting help.
ConnectWiseManageAPI: PowerShell for MSPs
September 16, 2024
Stop clicking through ConnectWise Manage for every task. This PowerShell module provides 180+ commands to automate tickets, time entries, reports, and integrations. Eliminate repetitive work with simple scripts.
ConnectWiseAutomateAgent Use Cases
March 11, 2024
Practical PowerShell examples for ConnectWiseAutomateAgent beyond basic installation. Covers new hire provisioning, compliance reporting, disaster recovery, version audits, multi-tenant deployment, proxy management, migrations, and department branding.
Troubleshooting Automate Agents
March 04, 2024
Structured troubleshooting workflows for ConnectWise Automate agents using PowerShell. Covers offline agents, intermittent connectivity, stopped services, log analysis, bulk health checks, and automated remediation scripts you can run from your workstation.
Self-Healing Automate Agents
March 01, 2024
Deploy a scheduled health check that monitors and repairs ConnectWise Automate agents automatically. Escalating remediation restarts services, reinstalls agents, and logs every action to the Windows Event Log for auditing.
Mass Agent Deployment with PowerShell
February 26, 2024
Deploy ConnectWise Automate agents to hundreds of machines in parallel using PowerShell remoting. Covers inventory, phased rollouts, failure handling, verification, and integration with GPO and PDQ Deploy.
Agent Management Through Control
February 19, 2024
When Automate agents fail, use Control to reach machines and fix them remotely. This post shows how to connect both tools and automate agent maintenance that used to take hours.
Interested in MSP automation or AI integration?
Check out my open source PowerShell modules and automation tools for MSP operations.
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