# DON'T DO THIS!
Connect-CWM -Server 'na.myconnectwise.net' `
    -Company 'MyCompany' `
    -pubkey 'ABC123XYZ' `
    -privatekey 'super-secret-key' `
    -clientid 'my-client-id'

# Retrieve from Azure Key Vault
$VaultName = 'MyMSPVault'
$CWMCreds = @{
    Server     = 'na.myconnectwise.net'
    Company    = 'MyCompany'
    pubkey     = Get-AzKeyVaultSecret -VaultName $VaultName -Name 'CWM-PublicKey' -AsPlainText
    privatekey = Get-AzKeyVaultSecret -VaultName $VaultName -Name 'CWM-PrivateKey' -AsPlainText
    clientid   = Get-AzKeyVaultSecret -VaultName $VaultName -Name 'CWM-ClientID' -AsPlainText
}

Connect-CWM @CWMCreds

# Set environment variables securely
# Then reference them in scripts
$CWMCreds = @{
    Server     = $env:CWM_SERVER
    Company    = $env:CWM_COMPANY
    pubkey     = $env:CWM_PUBKEY
    privatekey = $env:CWM_PRIVATEKEY
    clientid   = $env:CWM_CLIENTID
}

Connect-CWM @CWMCreds

# Create encrypted credential file (run once)
$CWMCreds = @{
    Server     = 'na.myconnectwise.net'
    Company    = 'MyCompany'
    pubkey     = 'your-public-key'
    privatekey = 'your-private-key'
    clientid   = 'your-client-id'
}

$CWMCreds | ConvertTo-Json |
    ConvertTo-SecureString -AsPlainText -Force |
    ConvertFrom-SecureString |
    Set-Content 'C:\Secure\CWM-Creds.enc'

# Load in scripts
$EncryptedCreds = Get-Content 'C:\Secure\CWM-Creds.enc' |
    ConvertTo-SecureString |
    ConvertFrom-SecureString -AsPlainText |
    ConvertFrom-Json

Connect-CWM @EncryptedCreds

# Review recent API actions
$AuditTrail = Get-CWMAuditTrail -condition "deviceIdentifier contains 'ConnectWiseManageAPI'" -all

# Look for suspicious patterns
$AuditTrail | Group-Object type | Select-Object Name, Count | Sort-Object Count -Descending

# Good: Known small dataset
Get-CWMServiceBoard -all

# Good: Filtered results
Get-CWMTicket -condition "closedDate>'2025-01-01'" -all

# Better for processing large datasets in chunks
$PageSize = 100
$Page = 1
$AllTickets = @()

do {
    $Tickets = Get-CWMTicket -page $Page -pageSize $PageSize
    $AllTickets += $Tickets

    # Process this batch before getting more
    foreach ($Ticket in $Tickets) {
        # Do work here
    }

    $Page++
} while ($Tickets.Count -eq $PageSize)

# Gets all fields (lots of data)
$Companies = Get-CWMCompany -all

# Gets only what you need
$Companies = Get-CWMCompany -fields "id,name,city,state,status" -all

# Gets ALL tickets, then filters locally
$AllTickets = Get-CWMTicket -all
$OpenTickets = $AllTickets | Where-Object { $_.status.name -eq 'Open' }

# Server filters before returning results
$OpenTickets = Get-CWMTicket -condition "status/name='Open'" -all

# Cache reference data
$script:BoardCache = @{}

function Get-CWMServiceBoardCached {
    param([int]$BoardID)

    if (-not $script:BoardCache.ContainsKey($BoardID)) {
        $script:BoardCache[$BoardID] = Get-CWMServiceBoard -BoardID $BoardID
    }

    return $script:BoardCache[$BoardID]
}

# Use throughout your script
$Board = Get-CWMServiceBoardCached -BoardID 1

# Individual update for each ticket
foreach ($TicketID in $TicketIDs) {
    $Ops = @(@{op='replace'; path='status'; value=@{id=5}})
    Update-CWMTicket -TicketID $TicketID -Operation $Ops
    Start-Sleep -Milliseconds 100  # Rate limiting
}

# Use a single search and bulk update if applicable
# Or at minimum, remove unnecessary operations inside the loop
$UpdateOps = @(@{op='replace'; path='status'; value=@{id=5}})

$TicketIDs | ForEach-Object -Parallel {
    Update-CWMTicket -TicketID $_ -Operation $using:UpdateOps
} -ThrottleLimit 5

function Get-CompanySafely {
    param([string]$CompanyName)

    try {
        $Company = Get-CWMCompany -condition "name='$CompanyName'" -ErrorAction Stop |
            Select-Object -First 1

        if (-not $Company) {
            Write-Warning "Company not found: $CompanyName"
            return $null
        }

        return $Company
    }
    catch {
        Write-Error "Failed to retrieve company '$CompanyName': $_"
        Write-Error $_.Exception.Message
        return $null
    }
}

function Invoke-CWMWithRetry {
    param(
        [scriptblock]$ScriptBlock,
        [int]$MaxRetries = 3,
        [int]$DelaySeconds = 5
    )

    $Attempt = 1

    while ($Attempt -le $MaxRetries) {
        try {
            $Result = & $ScriptBlock
            return $Result
        }
        catch {
            $ErrorMessage = $_.Exception.Message

            if ($Attempt -eq $MaxRetries) {
                throw "Failed after $MaxRetries attempts: $ErrorMessage"
            }

            # Only retry on specific errors (5xx server errors)
            if ($ErrorMessage -match '5\d{2}') {
                Write-Warning "Attempt $Attempt failed: $ErrorMessage. Retrying in $DelaySeconds seconds..."
                Start-Sleep -Seconds $DelaySeconds
                $Attempt++
                $DelaySeconds *= 2  # Exponential backoff
            }
            else {
                throw "Non-retryable error: $ErrorMessage"
            }
        }
    }
}

# Usage
$Ticket = Invoke-CWMWithRetry {
    Get-CWMTicket -TicketID 12345
}

function Write-CWMLog {
    param(
        [string]$Message,
        [ValidateSet('Info', 'Warning', 'Error', 'Debug')]
        [string]$Level = 'Info',
        [string]$LogPath = "C:\Logs\CWM-Automation.log"
    )

    $Timestamp = Get-Date -Format "yyyy-MM-dd HH:mm:ss"
    $LogEntry = "[$Timestamp] [$Level] $Message"

    # Write to log file
    Add-Content -Path $LogPath -Value $LogEntry

    # Write to console with appropriate color
    $Color = switch ($Level) {
        'Error'   { 'Red' }
        'Warning' { 'Yellow' }
        'Debug'   { 'Gray' }
        default   { 'White' }
    }

    Write-Host $LogEntry -ForegroundColor $Color

    # For errors, also write to error stream
    if ($Level -eq 'Error') {
        Write-Error $Message
    }
}

# Usage throughout your scripts
Write-CWMLog "Starting ticket sync process" -Level Info
Write-CWMLog "Failed to update ticket #12345" -Level Error

# Good structure
function Get-CWMCompanyWithContacts {
    param([int]$CompanyID)

    $Company = Get-Company -CompanyID $CompanyID
    $Contacts = Get-CompanyContacts -CompanyID $CompanyID
    $PrimaryContact = Get-PrimaryContact -Contacts $Contacts

    return @{
        Company = $Company
        Contacts = $Contacts
        PrimaryContact = $PrimaryContact
    }
}

function Get-Company {
    param([int]$CompanyID)
    return Get-CWMCompany -CompanyID $CompanyID
}

function Get-CompanyContacts {
    param([int]$CompanyID)
    return Get-CWMContact -condition "company/id=$CompanyID" -all
}

function Get-PrimaryContact {
    param($Contacts)
    return $Contacts | Where-Object { $_.defaultFlag -eq $true } | Select-Object -First 1
}

function New-AutomatedTicket {
    [CmdletBinding(SupportsShouldProcess)]
    param(
        [Parameter(Mandatory)]
        [ValidateNotNullOrEmpty()]
        [string]$Summary,

        [Parameter(Mandatory)]
        [ValidateRange(1, [int]::MaxValue)]
        [int]$CompanyID,

        [ValidateSet('Low', 'Medium', 'High', 'Critical')]
        [string]$Priority = 'Medium',

        [ValidateScript({Test-Path $_})]
        [string]$LogPath = "C:\Logs\automation.log"
    )

    # Function implementation
}

# Save as MyMSPAutomation.psm1
function Get-CWMCompanyWithValidation {
    param([string]$CompanyName)
    # Implementation
}

function New-EnrichedTicket {
    param([hashtable]$TicketData)
    # Implementation
}

Export-ModuleMember -Function Get-CWMCompanyWithValidation, New-EnrichedTicket

Import-Module "C:\Scripts\Modules\MyMSPAutomation.psm1"

function Update-CompanyTickets {
    param(
        [int]$CompanyID,  # Always require CompanyID
        [string]$StatusName
    )

    # Verify company exists and user has access
    $Company = Get-CWMCompany -CompanyID $CompanyID
    if (-not $Company) {
        throw "Company $CompanyID not found or not accessible"
    }

    # Scope tickets to this company only
    $Tickets = Get-CWMTicket -condition "company/id=$CompanyID and status/name!='$StatusName'" -all

    # Process tickets
}

function Update-CWMCompanyAddress {
    param(
        [int]$CompanyID,
        [string]$Address,
        [string]$City,
        [string]$State,
        [string]$Zip
    )

    # Validate inputs
    if ($State -notmatch '^[A-Z]{2}$') {
        throw "State must be a 2-letter abbreviation"
    }

    if ($Zip -notmatch '^\d{5}(-\d{4})?$') {
        throw "Invalid ZIP code format"
    }

    # Proceed with update
    $UpdateOps = @(
        @{op='replace'; path='addressLine1'; value=$Address}
        @{op='replace'; path='city'; value=$City}
        @{op='replace'; path='state'; value=$State}
        @{op='replace'; path='zip'; value=$Zip}
    )

    Update-CWMCompany -CompanyID $CompanyID -Operation $UpdateOps
}

# Update ticket
$UpdateOps = @(@{op='replace'; path='status'; value=@{id=5}})
Update-CWMTicket -TicketID 12345 -Operation $UpdateOps

# Verify the change
$UpdatedTicket = Get-CWMTicket -TicketID 12345
if ($UpdatedTicket.status.id -ne 5) {
    Write-Error "Status update failed for ticket 12345"
}
else {
    Write-Host "Successfully updated ticket 12345" -ForegroundColor Green
}

function Update-BulkTickets {
    [CmdletBinding(SupportsShouldProcess)]
    param(
        [int[]]$TicketIDs,
        [hashtable]$UpdateData
    )

    foreach ($TicketID in $TicketIDs) {
        if ($PSCmdlet.ShouldProcess("Ticket $TicketID", "Update with $($UpdateData | ConvertTo-Json -Compress)")) {
            # Perform actual update
            Update-CWMTicket -TicketID $TicketID -Operation $UpdateData
        }
    }
}

# Test run without making changes
Update-BulkTickets -TicketIDs @(123, 456, 789) -UpdateData $UpdateOps -WhatIf

function Test-CWMAutomationHealth {
    $HealthChecks = @()

    # Check 1: Can we connect?
    try {
        Connect-CWM @CWMCreds
        $HealthChecks += @{Check='Connection'; Status='Pass'}
    }
    catch {
        $HealthChecks += @{Check='Connection'; Status='Fail'; Error=$_.Exception.Message}
    }

    # Check 2: Can we retrieve data?
    try {
        $null = Get-CWMSystemInfo
        $HealthChecks += @{Check='Data Retrieval'; Status='Pass'}
    }
    catch {
        $HealthChecks += @{Check='Data Retrieval'; Status='Fail'; Error=$_.Exception.Message}
    }

    # Check 3: Are scheduled jobs running?
    $LastRun = Get-Content "C:\Logs\last-run.txt" -ErrorAction SilentlyContinue
    if ($LastRun) {
        $LastRunTime = [DateTime]$LastRun
        if ((Get-Date) - $LastRunTime -gt [TimeSpan]::FromHours(25)) {
            $HealthChecks += @{Check='Scheduled Jobs'; Status='Warning'; Error='No run in 25 hours'}
        }
        else {
            $HealthChecks += @{Check='Scheduled Jobs'; Status='Pass'}
        }
    }

    return $HealthChecks
}

# Run health checks and alert if needed
$Health = Test-CWMAutomationHealth
if ($Health | Where-Object Status -ne 'Pass') {
    # Send alert
    Send-MailMessage -To 'ops@msp.com' -Subject 'CWM Automation Health Alert' -Body ($Health | Out-String)
}

function Write-AutomationMetric {
    param(
        [string]$MetricName,
        [double]$Value,
        [hashtable]$Tags = @{}
    )

    $Metric = [PSCustomObject]@{
        Timestamp = Get-Date -Format "o"
        MetricName = $MetricName
        Value = $Value
        Tags = $Tags
    }

    # Export to your monitoring system
    # Or log to a file for later analysis
    $Metric | ConvertTo-Json -Compress | Add-Content "C:\Logs\metrics.jsonl"
}

# Track metrics in your automation
$StartTime = Get-Date
$TicketsProcessed = Process-Tickets
$Duration = (Get-Date) - $StartTime

Write-AutomationMetric -MetricName "tickets_processed" -Value $TicketsProcessed
Write-AutomationMetric -MetricName "processing_duration_seconds" -Value $Duration.TotalSeconds

# Good comments explain reasoning
# We need to delay 2 seconds between calls because the CW API
# has undocumented rate limiting that causes 429 errors
# if we exceed 30 calls per minute
Start-Sleep -Seconds 2

# Bad comments just repeat the code
# Sleep for 2 seconds
Start-Sleep -Seconds 2

function New-EnrichedCWMTicket {
    param(
        [string]$AlertMessage,
        [string]$DeviceName,
        [string]$CompanyName,
        [hashtable]$MonitoringData
    )

    # Get company from Manage
    $Company = Get-CWMCompany -condition "name='$CompanyName'" | Select-Object -First 1

    if (-not $Company) {
        Write-Error "Company not found: $CompanyName"
        return
    }

    # Get device configuration
    $Configuration = Get-CWMCompanyConfiguration -condition "name='$DeviceName' and company/id=$($Company.id)" |
        Select-Object -First 1

    # Check for similar open tickets
    $ExistingTickets = Get-CWMTicket -condition "company/id=$($Company.id) and status/name!='Closed' and summary contains '$DeviceName'" -all

    # Build enriched ticket description
    $Description = @"
Alert: $AlertMessage
Device: $DeviceName
Time: $(Get-Date -Format "yyyy-MM-dd HH:mm:ss")

=== Device Information ===
Configuration ID: $($Configuration.id)
Device Type: $($Configuration.type.name)
Last Updated: $($Configuration._info.lastUpdated)

=== Monitoring Data ===
$(($MonitoringData.GetEnumerator() | ForEach-Object { "- $($_.Key): $($_.Value)" }) -join "`n")

=== Related Tickets ===
$( if ($ExistingTickets) {
    ($ExistingTickets | ForEach-Object { "- Ticket #$($_.id): $($_.summary)" }) -join "`n"
} else {
    "No related open tickets found."
})
"@

    # Create the ticket
    $TicketParams = @{
        summary = "[$DeviceName] $AlertMessage"
        company = @{id = $Company.id}
        board = @{id = 1}  # Adjust to your monitoring board
        priority = @{id = switch ($MonitoringData.Severity) {
            'Critical' { 1 }
            'High'     { 2 }
            'Medium'   { 3 }
            'Low'      { 4 }
            default    { 3 }
        }}
    }

    if ($Configuration) {
        $TicketParams.Add('configurations', @(@{id = $Configuration.id}))
    }

    $Ticket = New-CWMTicket @TicketParams

    # Add detailed note
    New-CWMTicketNote -ticketId $Ticket.id -text $Description -internalAnalysisFlag $true

    Write-Output "Created enriched ticket #$($Ticket.id)"
    return $Ticket
}

# Example usage
$MonitoringData = @{
    Severity = 'High'
    CPUUsage = '95%'
    MemoryUsage = '87%'
    DiskSpace = '12% free'
    Uptime = '127 days'
}

New-EnrichedCWMTicket -AlertMessage "High CPU Usage Detected" `
    -DeviceName "SERVER-WEB-01" `
    -CompanyName "Acme Corporation" `
    -MonitoringData $MonitoringData

function New-BulkTimeEntries {
    param(
        [int]$MemberID,
        [string]$Activity,
        [double]$HoursPerCompany,
        [string]$WorkRole,
        [string[]]$CompanyNames,
        [string]$Notes
    )

    $Results = @()
    $StartTime = (Get-Date).AddHours(-($HoursPerCompany * $CompanyNames.Count))

    foreach ($CompanyName in $CompanyNames) {
        # Get company
        $Company = Get-CWMCompany -condition "name='$CompanyName'" | Select-Object -First 1

        if (-not $Company) {
            Write-Warning "Company not found: $CompanyName. Skipping."
            continue
        }

        # Find or create agreement for time entry
        $Agreement = Get-CWMAgreement -condition "company/id=$($Company.id) and cancelled=false" |
            Where-Object { $_.workRole -eq $WorkRole } |
            Select-Object -First 1

        if (-not $Agreement) {
            Write-Warning "No active agreement found for $CompanyName. Skipping."
            continue
        }

        # Create time entry
        $TimeEntryParams = @{
            company = @{id = $Company.id}
            member = @{id = $MemberID}
            workRole = @{name = $WorkRole}
            workType = @{name = $Activity}
            timeStart = $StartTime | ConvertTo-CWMTime -Raw
            timeEnd = $StartTime.AddHours($HoursPerCompany) | ConvertTo-CWMTime -Raw
            notes = "$Notes - Company: $CompanyName"
            agreement = @{id = $Agreement.id}
        }

        try {
            $TimeEntry = New-CWMTimeEntry @TimeEntryParams
            $Results += [PSCustomObject]@{
                Company = $CompanyName
                TimeEntryID = $TimeEntry.id
                Hours = $HoursPerCompany
                Status = 'Success'
            }
            Write-Host "Created time entry for $CompanyName" -ForegroundColor Green
        }
        catch {
            $Results += [PSCustomObject]@{
                Company = $CompanyName
                TimeEntryID = $null
                Hours = $HoursPerCompany
                Status = "Failed: $($_.Exception.Message)"
            }
            Write-Warning "Failed to create time entry for $CompanyName: $_"
        }

        # Update start time for next entry
        $StartTime = $StartTime.AddHours($HoursPerCompany)
    }

    return $Results
}

# Example usage
$Companies = @(
    'Acme Corporation',
    'TechStart Inc',
    'Global Manufacturing Co',
    'Healthcare Solutions LLC'
)

$Results = New-BulkTimeEntries -MemberID 123 `
    -Activity 'Security Review' `
    -HoursPerCompany 0.5 `
    -WorkRole 'Senior Network Engineer' `
    -CompanyNames $Companies `
    -Notes 'Quarterly security policy review and updates'

$Results | Format-Table -AutoSize

function Invoke-CWMDataQualityCheck {
    param(
        [switch]$AutoFix,
        [string]$NotificationEmail
    )

    $Issues = @()

    Write-Host "Running data quality checks..." -ForegroundColor Cyan

    # Check 1: Companies without primary contacts
    Write-Host "Checking for companies without primary contacts..."
    $AllCompanies = Get-CWMCompany -all
    foreach ($Company in $AllCompanies) {
        $PrimaryContact = Get-CWMContact -condition "company/id=$($Company.id) and defaultFlag=true" |
            Select-Object -First 1

        if (-not $PrimaryContact) {
            $Issues += [PSCustomObject]@{
                IssueType = 'Missing Primary Contact'
                CompanyID = $Company.id
                CompanyName = $Company.name
                Details = 'No default contact set'
                AutoFixable = $false
            }
        }
    }

    # Check 2: Contacts missing email addresses
    Write-Host "Checking for contacts without email addresses..."
    $AllContacts = Get-CWMContact -condition "email=null" -all
    foreach ($Contact in $AllContacts) {
        $Issues += [PSCustomObject]@{
            IssueType = 'Missing Email'
            CompanyID = $Contact.company.id
            CompanyName = $Contact.company.name
            Details = "Contact: $($Contact.firstName) $($Contact.lastName) (ID: $($Contact.id))"
            AutoFixable = $false
        }
    }

    # Check 3: Open tickets without assigned resources
    Write-Host "Checking for unassigned open tickets..."
    $UnassignedTickets = Get-CWMTicket -condition "status/name!='Closed' and resources=null" -all
    foreach ($Ticket in $UnassignedTickets) {
        $Issues += [PSCustomObject]@{
            IssueType = 'Unassigned Ticket'
            CompanyID = $Ticket.company.id
            CompanyName = $Ticket.company.name
            Details = "Ticket #$($Ticket.id): $($Ticket.summary)"
            AutoFixable = $AutoFix
        }

        # Auto-fix: Assign to default team member for the board
        if ($AutoFix) {
            try {
                $DefaultMember = Get-CWMSystemMember -condition "defaultFlag=true" | Select-Object -First 1
                if ($DefaultMember) {
                    $UpdateOps = @(
                        @{
                            op = 'replace'
                            path = 'owner'
                            value = @{id = $DefaultMember.id}
                        }
                    )
                    Update-CWMTicket -TicketID $Ticket.id -Operation $UpdateOps
                    Write-Host "  Auto-fixed: Assigned ticket #$($Ticket.id) to $($DefaultMember.identifier)" -ForegroundColor Green
                }
            }
            catch {
                Write-Warning "  Failed to auto-fix ticket #$($Ticket.id): $_"
            }
        }
    }

    # Check 4: Companies without configurations
    Write-Host "Checking for companies without configurations..."
    foreach ($Company in $AllCompanies) {
        $Configs = Get-CWMCompanyConfiguration -condition "company/id=$($Company.id)" -count
        if ($Configs -eq 0) {
            $Issues += [PSCustomObject]@{
                IssueType = 'No Configurations'
                CompanyID = $Company.id
                CompanyName = $Company.name
                Details = 'Company has no configuration items'
                AutoFixable = $false
            }
        }
    }

    # Generate report
    $Report = @"
ConnectWise Manage Data Quality Report
Generated: $(Get-Date -Format "yyyy-MM-dd HH:mm:ss")
Total Issues Found: $($Issues.Count)

=== Summary by Issue Type ===
$($Issues | Group-Object IssueType |
    Select-Object Name, Count |
    Format-Table -AutoSize |
    Out-String)

=== Detailed Issues ===
$($Issues | Format-Table -AutoSize | Out-String)
"@

    Write-Host $Report

    # Export to CSV
    $ReportPath = ".\CWM_DataQuality_$(Get-Date -Format 'yyyyMMdd_HHmmss').csv"
    $Issues | Export-Csv -Path $ReportPath -NoTypeInformation
    Write-Host "Report exported to: $ReportPath" -ForegroundColor Green

    # Send notification email if configured
    if ($NotificationEmail) {
        # Integrate with your email system here
        Write-Host "Notification email would be sent to: $NotificationEmail"
    }

    return $Issues
}

# Schedule this to run daily
Invoke-CWMDataQualityCheck -AutoFix -NotificationEmail 'ops@msp.com'

$Action = New-ScheduledTaskAction -Execute 'PowerShell.exe' `
    -Argument '-File "C:\Scripts\CWM-DataQuality.ps1"'

$Trigger = New-ScheduledTaskTrigger -Daily -At 6:00AM

$Settings = New-ScheduledTaskSettingsSet -StartWhenAvailable `
    -DontStopIfGoingOnBatteries `
    -AllowStartIfOnBatteries

Register-ScheduledTask -TaskName "CWM Data Quality Check" `
    -Action $Action `
    -Trigger $Trigger `
    -Settings $Settings `
    -Description "Daily ConnectWise Manage data quality monitoring"

function New-MonthlyClientReport {
    param(
        [DateTime]$StartDate = (Get-Date).AddMonths(-1).Date,
        [DateTime]$EndDate = (Get-Date).Date
    )

    $Report = @()

    # Get all active companies
    $Companies = Get-CWMCompany -condition "status/name='Active'" -all

    foreach ($Company in $Companies) {
        Write-Progress -Activity "Generating report" `
            -Status "Processing $($Company.name)" `
            -PercentComplete (($Report.Count / $Companies.Count) * 100)

        # Get ticket metrics
        $Tickets = Get-CWMTicket -condition "company/id=$($Company.id) and closedDate>='$($StartDate.ToString('yyyy-MM-dd'))' and closedDate<='$($EndDate.ToString('yyyy-MM-dd'))'" -all

        $TicketCount = $Tickets.Count

        $AvgResolutionTime = if ($Tickets) {
            ($Tickets | ForEach-Object {
                $Entered = [DateTime]$_.enteredDate
                $Closed = [DateTime]$_.closedDate
                ($Closed - $Entered).TotalHours
            } | Measure-Object -Average).Average
        } else { 0 }

        # Get time entries
        $TimeEntries = Get-CWMTimeEntry -condition "company/id=$($Company.id) and timeStart>='$($StartDate.ToString('yyyy-MM-dd'))' and timeStart<='$($EndDate.ToString('yyyy-MM-dd'))'" -all

        $TotalHours = ($TimeEntries | Measure-Object -Property actualHours -Sum).Sum
        $BillableHours = ($TimeEntries | Where-Object { $_.billableOption -eq 'Billable' } | Measure-Object -Property actualHours -Sum).Sum

        # Get agreements
        $Agreements = Get-CWMAgreement -condition "company/id=$($Company.id) and cancelled=false" -all
        $MonthlyRecurring = ($Agreements | Measure-Object -Property agreementAmount -Sum).Sum

        # Add to report
        $Report += [PSCustomObject]@{
            CompanyName = $Company.name
            TicketCount = $TicketCount
            AvgResolutionHours = [Math]::Round($AvgResolutionTime, 2)
            TotalHours = [Math]::Round($TotalHours, 2)
            BillableHours = [Math]::Round($BillableHours, 2)
            BillablePercentage = if ($TotalHours -gt 0) { [Math]::Round(($BillableHours / $TotalHours) * 100, 2) } else { 0 }
            MonthlyRecurring = $MonthlyRecurring
        }
    }

    # Export report
    $ReportPath = ".\ClientReport_$($StartDate.ToString('yyyyMMdd'))_to_$($EndDate.ToString('yyyyMMdd')).csv"

    # Create summary
    $Summary = [PSCustomObject]@{
        ReportPeriod = "$($StartDate.ToString('yyyy-MM-dd')) to $($EndDate.ToString('yyyy-MM-dd'))"
        TotalCompanies = $Report.Count
        TotalTickets = ($Report | Measure-Object -Property TicketCount -Sum).Sum
        TotalHours = ($Report | Measure-Object -Property TotalHours -Sum).Sum
        TotalBillableHours = ($Report | Measure-Object -Property BillableHours -Sum).Sum
        TotalMRR = ($Report | Measure-Object -Property MonthlyRecurring -Sum).Sum
    }

    # Display summary
    Write-Host "`nReport Summary:" -ForegroundColor Cyan
    $Summary | Format-List

    Write-Host "`nTop 10 Companies by Ticket Volume:" -ForegroundColor Cyan
    $Report | Sort-Object TicketCount -Descending | Select-Object -First 10 | Format-Table

    # Export to CSV
    $Report | Export-Csv -Path $ReportPath -NoTypeInformation
    Write-Host "`nFull report exported to: $ReportPath" -ForegroundColor Green

    return $Report
}

# Generate report
$Report = New-MonthlyClientReport

try {
    $Result = Get-CWMTicket -TicketID 12345
}
catch {
    Write-Error "Failed to retrieve ticket: $_"
    # Log to your logging system
    # Send notification
    # Implement retry logic if appropriate
}

function Write-AutomationLog {
    param(
        [string]$Message,
        [ValidateSet('Info', 'Warning', 'Error')]
        [string]$Level = 'Info'
    )

    $LogEntry = "[$(Get-Date -Format 'yyyy-MM-dd HH:mm:ss')] [$Level] $Message"
    Add-Content -Path "C:\Logs\CWMAutomation.log" -Value $LogEntry

    switch ($Level) {
        'Warning' { Write-Warning $Message }
        'Error'   { Write-Error $Message }
        default   { Write-Host $Message }
    }
}

function Invoke-CWMWithRateLimit {
    param(
        [scriptblock]$ScriptBlock,
        [int]$DelayMilliseconds = 100
    )

    $Result = & $ScriptBlock
    Start-Sleep -Milliseconds $DelayMilliseconds
    return $Result
}

# Test with one company before running on all
$TestCompany = Get-CWMCompany -CompanyID 123
# Run your automation on $TestCompany
# Verify results
# Then run on all companies

Install-Module 'ConnectWiseManageAPI'

Update-Module 'ConnectWiseManageAPI'

Get-Module 'ConnectWiseManageAPI' -ListAvailable

Import-Module 'ConnectWiseManageAPI'

Get-Command -Module 'ConnectWiseManageAPI'

$ConnectionInfo = @{
    Server      = 'na.myconnectwise.net'  # Your Manage server URL
    Company     = 'YourCompanyID'          # Your company identifier
    pubkey      = 'your-public-key'        # Public API key
    privatekey  = 'your-private-key'       # Private API key
    clientid    = 'your-client-id'         # Client ID from developer portal
}

Connect-CWM @ConnectionInfo

# Retrieve credentials from Azure Key Vault
$pubkey = Get-AzKeyVaultSecret -VaultName 'YourVault' -Name 'CWM-PublicKey' -AsPlainText
$privatekey = Get-AzKeyVaultSecret -VaultName 'YourVault' -Name 'CWM-PrivateKey' -AsPlainText
$clientid = Get-AzKeyVaultSecret -VaultName 'YourVault' -Name 'CWM-ClientID' -AsPlainText

$ConnectionInfo = @{
    Server      = 'na.myconnectwise.net'
    Company     = 'YourCompanyID'
    pubkey      = $pubkey
    privatekey  = $privatekey
    clientid    = $clientid
}

Connect-CWM @ConnectionInfo

$ConnectionInfo = @{
    Server      = $env:CWM_SERVER
    Company     = $env:CWM_COMPANY
    pubkey      = $env:CWM_PUBKEY
    privatekey  = $env:CWM_PRIVATEKEY
    clientid    = $env:CWM_CLIENTID
}

Connect-CWM @ConnectionInfo

# CWMConfig.ps1 (DO NOT COMMIT TO SOURCE CONTROL)
@{
    Server      = 'na.myconnectwise.net'
    Company     = 'YourCompanyID'
    pubkey      = 'your-public-key'
    privatekey  = 'your-private-key'
    clientid    = 'your-client-id'
}

$ConnectionInfo = & .\CWMConfig.ps1
Connect-CWM @ConnectionInfo

Get-CWMSystemInfo

$Companies = Get-CWMCompany -all
$Companies | Select-Object id, name, city, state | Format-Table

Get-CWMCompany -CompanyID 123

Get-CWMCompany -condition "city='Salt Lake City'" -all

$OpenTickets = Get-CWMTicket -condition "status/name='Open'" -all
$OpenTickets | Select-Object id, summary, company | Format-Table

Get-CWMTicket -condition "company/id=123" -all

$Ticket = Get-CWMTicket -TicketID 456
$Ticket

$NewTicketParams = @{
    summary = 'Test ticket from PowerShell'
    company = @{id = 123}
    board = @{id = 1}
    contactName = 'John Smith'
    contactEmailAddress = 'john.smith@example.com'
}

$NewTicket = New-CWMTicket @NewTicketParams
Write-Host "Created ticket $($NewTicket.id)"

$NoteParams = @{
    ticketId = $NewTicket.id
    text = 'This ticket was created via the API for testing purposes.'
    internalAnalysisFlag = $true
}

New-CWMTicketNote @NoteParams

Get-CWMServiceBoard -all

Get-CWMServiceBoardStatus -BoardID 1 -all

Get-CWMContact -condition "company/id=123" -all

Get-CWMContact -ContactID 789

# Simple equality
Get-CWMTicket -condition "status/name='Open'"

# Multiple conditions with AND
Get-CWMTicket -condition "status/name='Open' and priority/id=1"

# Using contains
Get-CWMCompany -condition "name contains 'Tech'"

# Comparison operators
Get-CWMTicket -condition "id > 1000"

# Using OR requires parentheses
Get-CWMTicket -condition "(status/name='Open' or status/name='New')"

Get-CWMTicket -orderBy "id desc" -pageSize 10

Get-CWMCompany -fields "id,name,city,state" -all

# Get first page (25 records by default)
Get-CWMTicket -page 1 -pageSize 25

# Get all results automatically
Get-CWMTicket -all

Get-CWMTicket -condition "status/name='Open'" -count

# Import the module
Import-Module 'ConnectWiseManageAPI'

# Connect (using secure method)
$ConnectionInfo = @{
    Server      = 'na.myconnectwise.net'
    Company     = 'YourCompanyID'
    pubkey      = $env:CWM_PUBKEY
    privatekey  = $env:CWM_PRIVATEKEY
    clientid    = $env:CWM_CLIENTID
}
Connect-CWM @ConnectionInfo -Verbose

# Get company interactively
$Companies = Get-CWMCompany -all
$Company = $Companies | Select-Object id, name |
    Out-GridView -OutputMode Single -Title 'Select Company'

# Create ticket parameters
$TicketParams = @{
    summary = 'Network connectivity issue in Building A'
    company = @{id = $Company.id}
    board = @{id = 1}
    contactName = 'Sarah Johnson'
    contactPhoneNumber = '555-0123'
    contactEmailAddress = 'sarah.johnson@example.com'
    priority = @{id = 3}  # Assuming 3 is Medium priority
}

# Create the ticket
$Ticket = New-CWMTicket @TicketParams

# Add initial note
$NoteParams = @{
    ticketId = $Ticket.id
    text = "Initial investigation notes:`n- Issue reported at 9:30 AM`n- Affects 5 workstations`n- Network switch shows amber light"
    internalAnalysisFlag = $true
}
New-CWMTicketNote @NoteParams

# Display result
Write-Host "Successfully created ticket #$($Ticket.id)" -ForegroundColor Green
Write-Host "Summary: $($Ticket.summary)"
Write-Host "Company: $($Company.name)"

# Clean up connection
Disconnect-CWM

Get-Help Get-CWMTicket -Full
Get-Help New-CWMTicket -Examples

Install-Module 'ConnectWiseManageAPI'

$ConnectionInfo = @{
    Server      = 'na.myconnectwise.net'
    Company     = 'YourCompanyID'
    pubkey      = 'your-public-key'
    privatekey  = 'your-private-key'
    clientid    = 'your-client-id'
}

Connect-CWM @ConnectionInfo

Get-CWMTicket -condition "status/name='Open'" -all

# Integrated onboarding script
param(
    [string]$EmployeeName,
    [string]$Department
)

# Determine LocationID based on department
$locationMap = @{
    'Sales' = 100
    'Engineering' = 101
    'Support' = 102
    'Management' = 103
}
$locationID = $locationMap[$Department]

# Provision new computer (your existing process)
$computer = New-ADComputer -Name "WKS-$EmployeeName" -Path "OU=$Department,DC=company,DC=com" -PassThru

# Wait for computer to come online
do {
    Start-Sleep -Seconds 30
} until (Test-Connection -ComputerName $computer.Name -Count 1 -Quiet)

# Install RMM agent
Invoke-Command -ComputerName $computer.Name -ScriptBlock {
    Install-Module ConnectWiseAutomateAgent -Force
    Install-CWAA -Server 'https://automate.msp.com' `
                 -InstallerToken $using:token `
                 -LocationID $using:locationID `
                 -Hide `
                 -Rename "Company IT Services"
}

# Verify
Start-Sleep 30
$agentInfo = Invoke-Command -ComputerName $computer.Name -ScriptBlock {
    Get-CWAAInfo
}

# Update ticket/notification
Send-MailMessage -To "it@company.com" `
                 -Subject "New Hire Setup Complete: $EmployeeName" `
                 -Body "Computer: $($computer.Name)`nAgent ID: $($agentInfo.ID)`nLocation: $Department"

# Monthly compliance check
$allComputers = Get-ADComputer -Filter * -SearchBase "DC=company,DC=com"
$complianceReport = @()

foreach ($computer in $allComputers) {
    try {
        $agentInfo = Invoke-Command -ComputerName $computer.Name -ScriptBlock {
            Get-CWAAInfo
        } -ErrorAction Stop

        $complianceReport += [PSCustomObject]@{
            ComputerName = $computer.Name
            HasAgent = $true
            AgentID = $agentInfo.ID
            LastContact = $agentInfo.LastSuccessfulContact
            Version = $agentInfo.Version
            Compliant = $true
        }
    }
    catch {
        $complianceReport += [PSCustomObject]@{
            ComputerName = $computer.Name
            HasAgent = $false
            AgentID = 'N/A'
            LastContact = 'N/A'
            Version = 'N/A'
            Compliant = $false
        }
    }
}

# Generate report
$complianceReport | Export-Csv "Compliance-$(Get-Date -Format 'yyyy-MM').csv" -NoTypeInformation

# Email non-compliant systems
$nonCompliant = $complianceReport | Where-Object { -not $_.Compliant }
if ($nonCompliant) {
    $body = $nonCompliant | ConvertTo-Html | Out-String
    Send-MailMessage -To "compliance@company.com" `
                     -Subject "RMM Compliance Alert: $($nonCompliant.Count) systems need attention" `
                     -Body $body `
                     -BodyAsHtml
}

# DR Test: Backup, remove, and restore agent configurations
param([string[]]$TestComputers)

foreach ($computer in $TestComputers) {
    Write-Host "Testing DR for $computer..." -ForegroundColor Cyan

    Invoke-Command -ComputerName $computer -ScriptBlock {
        # Backup current configuration
        $backup = New-CWAABackup
        $backup | Export-Clixml "C:\Temp\AgentBackup-$(Get-Date -Format 'yyyyMMdd').xml"

        # Simulate disaster - remove agent
        Uninstall-CWAA -Force

        # Wait
        Start-Sleep 10

        # Restore from backup
        $restoredSettings = Import-Clixml "C:\Temp\AgentBackup-$(Get-Date -Format 'yyyyMMdd').xml"

        Install-CWAA -Server $restoredSettings.Server `
                     -LocationID $restoredSettings.LocationID `
                     -InstallerToken $using:token

        # Verify
        $newInfo = Get-CWAAInfo
        if ($newInfo.ID -and $newInfo.LocationID -eq $restoredSettings.LocationID) {
            Write-Host "DR Test PASSED for $env:COMPUTERNAME" -ForegroundColor Green
        }
        else {
            Write-Host "DR Test FAILED for $env:COMPUTERNAME" -ForegroundColor Red
        }
    }
}

# Find and update vulnerable agents
$vulnerableVersion = '11.1.2345'
$computers = Get-ADComputer -Filter * | Select-Object -ExpandProperty Name

$affectedSystems = $computers | ForEach-Object -Parallel {
    try {
        $info = Invoke-Command -ComputerName $_ -ScriptBlock {
            Get-CWAAInfo
        } -ErrorAction Stop

        if ($info.Version -eq $using:vulnerableVersion) {
            [PSCustomObject]@{
                Computer = $_
                CurrentVersion = $info.Version
                NeedsUpdate = $true
            }
        }
    }
    catch {
        # Skip offline/inaccessible machines
    }
} -ThrottleLimit 20

# Report affected systems
Write-Host "Found $($affectedSystems.Count) systems with vulnerable version" -ForegroundColor Yellow
$affectedSystems | Export-Csv "VulnerableAgents.csv" -NoTypeInformation

# Update all affected systems
$affectedSystems | ForEach-Object -Parallel {
    Invoke-Command -ComputerName $_.Computer -ScriptBlock {
        Import-Module ConnectWiseAutomateAgent
        Update-CWAA
    }
} -ThrottleLimit 10

Write-Host "Updates deployed to $($affectedSystems.Count) systems" -ForegroundColor Green