Hi, I'm Chris Taylor
Network Operations Chief | vCTO | Automation Engineer
With 20+ years of experience in MSP operations, I specialize in infrastructure automation, AI integration, and building scalable solutions for complex multi-tenant environments.
What I Do
Automation & Scripting
Building powerful PowerShell scripts and automation solutions that streamline operations and eliminate repetitive tasks.
Network Operations
Designing and managing robust network infrastructure that ensures reliable, high-performance connectivity.
MSP Operations
Architecting and managing multi-tenant infrastructure with focus on scalability, security, and SLA compliance for managed service providers.
AI Integration
Integrating AI technologies into MSP operations and automation workflows to enhance efficiency and enable predictive capabilities.
API Development
Creating robust PowerShell modules that wrap REST APIs, enabling seamless integration between business systems and automation workflows.
Cloud Infrastructure
Managing Azure services, implementing secure cloud solutions with Key Vault integration, and designing multi-tenant cloud architectures.
ConnectWise Integration
Deep expertise in ConnectWise Manage, Automate, and Control with custom PowerShell modules for PSA and RMM automation.
Tech Janitor
Cleaning up technical debt, refactoring legacy code, and fixing the messes others left behind. Someone's gotta do it.
🤩Seeing Stars✨
ConnectWise Control API
Automate remote support operations and integrate ConnectWise Control into ticketing workflows and monitoring systems with...
Learn MoreConnectWise Manage API
Simplifies ConnectWise Manage automation with intuitive cmdlets, dynamic validation, and intelligent error handling for streamlined...
Learn MorePSGallery Initializer
Automatically diagnoses and fixes PowerShell Gallery connectivity issues, ensuring reliable module installation across diverse environments....
Learn MoreRecent Blog Posts
The AI Doom Coefficient
November 03, 2025
We're terrible at judging risk. This post builds a formula to calculate AI's actual danger to humanity using real data from researchers and experts. Spoiler: The math isn't comforting, but at least we'll have numbers instead of vague worry.
Best Practices and Tips for ConnectWiseManageAPI
October 07, 2024
Learn how to build ConnectWiseManageAPI automation that actually runs reliably in production. This guide covers security, performance, error handling, and deployment strategies from years of real-world experience.
Advanced ConnectWiseManageAPI Automation
September 30, 2024
Beyond the basics: real automation examples IT teams use daily. Learn automated ticket enrichment, bulk time entries, data quality monitoring, custom reporting, and system integrations with production-ready code.
Getting Started with ConnectWiseManageAPI
September 23, 2024
Step-by-step guide to start automating ConnectWise Manage. Learn how to get API credentials, install the module, connect to your server, and run your first automation tasks with troubleshooting help.
ConnectWiseManageAPI: PowerShell for MSPs
September 16, 2024
Stop clicking through ConnectWise Manage for every task. This PowerShell module provides 180+ commands to automate tickets, time entries, reports, and integrations. Eliminate repetitive work with simple scripts.
10 Real-World Use Cases for ConnectWiseAutomateAgent
March 11, 2024
10 real ways IT teams use ConnectWiseAutomateAgent: automated new hire setup, compliance reporting, disaster recovery prep, multi-location deployment, health checks, version management, and emergency response. Each includes production code.
Troubleshooting Automate Agents with PowerShell
March 04, 2024
47 agents offline at 2 AM? PowerShell diagnostics fix agent problems in seconds instead of hours. Learn quick diagnostic commands, automated health checks, and monitoring that fixes issues automatically.
Mass Agent Deployment with PowerShell
February 26, 2024
Deploy Automate agents to 500 computers in under an hour. This PowerShell script runs parallel deployments with error handling and verification. Complete code included for production use.
Agent Management Through Control
February 19, 2024
When Automate agents fail, use Control to reach machines and fix them remotely. This post shows how to connect both tools and automate agent maintenance that used to take hours.
ConnectWiseAutomateAgent: PowerShell for RMM
February 12, 2024
PowerShell module with 24 functions for managing ConnectWise Automate agents at scale. Deploy, troubleshoot, and maintain agents automatically. Works with both Heartbeat and Control Center.
Interested in MSP automation or AI integration?
Check out my open source PowerShell modules and automation tools for MSP operations.
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